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TSOとOGCがリフレッシュプロジェクトの
Tranche Bの筆者を確定


平成18年3月1日
  報道関係各位



TSOとOGCがITILリフレッシュプロジェクトのTranche Bの筆者を確定
TSO and OGC announce successful author bids for ITIL Refresh books
We received a large number of bids from prospective authors of each of the five books in the current tranche of work in the ITIL Refresh development project. An evaluation team was formed to assess the bids and this comprised representatives from the project team including OGC and TSO, and from the stakeholder community through nominated individuals from the ITIL Refresh Board and the ITIL Advisory Group. The evaluation team meeting was held in London on 13th February and chaired by TSO. Each author bid for each book was assessed individually, whether as a solo bid or joint bid. The team voted on a one-member/one-vote basis to determine a shortlist of the 4 best bids for each title. Under the declared constraint that no single author or organisation may authoror co-author more than one book, the winning bids were chosen as follows:
Service Strategies
Authors: Michael Nieves, Senior Manager, Accenture, USA
Majid Iqbal, Project Scientist, Carnegie Mellon University, USA
Contractor: ACCENTURE
Service Design
Authors: Colin Rudd, Director, ITEMS, UK
Vernon Lloyd, International Client Director, FOX IT, UK
Contractor: ITEMS
Service Introduction
Authors: Shirley Lacy, Director, ConnectSphere, UK
Ivor Macfarlane, Director, GUILLEMOT ROCK, UK
Contractor: CONNECTSPHERE
Service Operation
Authors: David Cannon, IT Service Management Practice Principal, HP Education, USA
David Wheeldon, Director of Service Management, HP Education EMEA, UK
Contractor: HP
Continual Service Improvement:
Authors: George Spalding, Executive Consultant, Pink Elephant, Canada
Gary Case, Executive Consultant, Pink Elephant, Canada
Contractor: PINK ELEPHANT
The ITIL Refresh Board would like to thank everyone who presented a bid for this tranche of work and the ITIL community for their continued support and contribution to the development of ITIL. There will be further opportunities for authoring later in the year.
For more information on the future development of ITIL and progress of the ITIL Refresh project please visit either www.itil.co.uk, www.itsmf.com or email the Project Support Office on itilrefresh@itil.co.uk.
itSMFI will be providing regular communication updates throughout the ITIL Refresh project.
Notes

ABOUT TSO
TSO is the largest publisher in the UK by volume, publishing over 15,000 titles a year and providing a comprehensive range of document and publishing services. Privatised from HMSO (now OPSI) in 1996, TSO has a 200-year inheritance of secure, no-fail delivery, firstly as publisher to Her Majesty's Government and Parliament and more recently as publisher for more commercial organisations.

TSO is undertaking this procurement as part of its contractual obligation as the Official Publisher of the ITIL best practice guidance from the UK Office of Government Commerce (OGC). TSO also publishes other OGC guidance including PRINCE2, MSP, and M_o_R.

ABOUT OGC
OGC's mission is to work with the public sector as a catalyst to achieve efficiency, value for money in commercial activities and improved success in the delivery of programmes and projects. OGC is committed to ensuring best practice standards are available to the UK public sector and its suppliers. Although the UK public sector is OGC’s primary interest, its best practice standards are used by public and private sector organisations all over the world. Organisations adopt these standards to help them deliver their programmes, projects and services efficiently and effectively.

OGC is the owner of ITIL. The official core ITIL publications are published by TSO and are Crown Copyright. Annex 2 lists OGC’s Trade Marks.

ABOUT itSMFI
The IT Service Management Forum International (itSMFI) is the only internationally recognised and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned and principally operated by its members. It provides a rich learning opportunity for IT Service professionals and provides the essential source of specialist knowledge and guidance to help successfully implement Best Practice IT service management.

ABOUT ITIL
ITIL is OGC’s best practice framework for IT Service Management. It was developed in the late 1980s by CCTA, now incorporated into OGC. The most recent refresh of the official ITIL publications took place between 2000 and 2004.

OBJECTIVES OF THE ITIL REFRESH
The purpose of the current refresh is to ensure that ITIL.
- Continues to be global best practice; i.e.: subject to international review by experts.
-Meets the needs of business planners, strategists and managers who wish to ensure that services that support the business are delivered and managed in the most effective and efficient manner.
-Remains fit for purpose, continuing to meet the needs of all stakeholders in service management, support and delivery.