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 History
itSMF is a membership user forum, established in 1991 in the UK as a non-profit organization (NPO). The purpose of the forum is to promote spread of the operation management standards for information systems [ITIL (IT Infrastructure Library)], which was created in the late 1980s by the OGC* (Office of Government Commerce), a part of the UK government.
Currently, itSMF conducts its activities worldwide, mainly in Europe and the U.S. itSMF Japan was established in May 2003 to begin its activities as the first itSMF chapter in Asia.
*: CCTA (Central Computer ® Telecommunications Agency) at the time of publication
 Going global
In November 2003, the board of itSMF international approved establishment of new chapters in Portugal and Romania, totalling 37 chapters in operation in various countries and regions. In addition, more chapters are in preparation for establishment in many countries. The following is a part of the list of chapters:
 In action: Argentine, Australia, Austria, Belgium, Brazil, Britain, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Luxemburg, Mexico, the Netherlands, New Zealand, Norway, Poland, Portugal, Republic of South Africa, Russia, Singapore, Slovenia, Sweden, Switzerland, Taiwan, the U.S., and Venezuela (in alphabetical order)
In preparation: China and others
Activities
To promote spread of ITIL®, itSMF Japan provides opportunities to study best practices and information source of the IT Service Management, hosts events, and translates and produces newsletters and ITIL® books. For details of itSMF Japan's activities, see here.
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Issuing newsletters: Service Talk (English, quarterly), itSMF Japan Newsletter (Japanese, quarterly) |
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Hosting seminars for members: Lectures on case studies of ITIL® introduction and more (quarterly) |
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Maintaining website for members: Seminar materials download, access to the itSMF UK members site, links, and more |
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Hosting an annual conference |
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Hosting study working group sessions |
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Publishing ITIL® related books: Books published by OGC, TSO, worldwide itSMF chapters, and others |
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